FAQ

Q1: I am a Covered Entity. Do you offer Business Associate Agreement (BAA)?
Yes. We offer a comprehensive BAA to all Covered Entities or Health Professionals using our service. You can sign the BAA online and you only need to sign it once.
Q2: Is your service HIPAA compliant?
Yes. Our cloud storage platform is HIPAA certified. Your data is fully protected. No one on the server side can access your data, not even hackers or our own employees.
Q3: I need to archive and backup my medical data. Do you have a cloud backup service?
Yes. We provide cloud storage for backing up all your medical data. It is HIPAA compliant with ultimate data protection. The service is pay-as-you-use with prices starting $35/month. Please contact us at sales@surmd.com so we can provide you with a quote.
Q4: What is cost of using SurMD?
SurLink, our medical data sharing service, is now available for FREE. There is no expiration or hidden fees. Please contact us at sales@surmd.com in order to request a quote for our medical data storage & management solutions (SMAR & SDAD).
Q5: How do I integrate SurMD to my PACS server?
Please contact us at sales@surmd.com and we will walk you through the entire process.
Q6: Do you provide customization?
Yes. We provide custom engineering services for managing your DICOM files or medical images. Please contact us at sales@surmd.com so we can help you with your specific needs.
Q7: How do I use SurLink to send medical data to my patients? Or How do I use SurLink to send my medical records to my doctors?
Please go to http://surmd.com/surlink to access SurLink. You can upload the files to be shared and fill in the recipient & sender email addresses to start sharing files. It is a simple process. You can also watch the tutorial video that is located in the lower right corner of the 'Send Dialog Box' for more detailed instructions on how to share files.
Q8: I am interested in using your SurLink plugin, how do I start?
Please go to http://surmd.com/surlinkplugin.html for detailed example and instructions. You can copy and paste the javascript directly from the website. You can also customize this plugin with your own information. Please contact us at support@surmd.com if you need further assistance.